Return & Refund Policy
30-Day Money-Back Guarantee
Our Promise
We're confident the KiXX Square will transform your workflow. If you're not completely satisfied, we offer a 30-day money-back guarantee.
Return Window
You have 30 days from the date of delivery to return your KiXX Square for a full refund.
Return Requirements
To be eligible for a return, your KiXX Square must be:
- In original condition (unused or gently used)
- In the original packaging
- Accompanied by all original materials
- Returned within 30 days of delivery
How to Start a Return
- Contact Us: Email returns@kixxsquare.com with your order number
- Get Authorization: We'll send you a Return Authorization (RA) number
- Pack It Up: Place the KiXX Square in original packaging
- Ship It Back: Use the prepaid label we provide or your preferred carrier
Return Shipping
Changed Your Mind?
- Customer is responsible for return shipping costs
- We recommend using a trackable shipping service
- Insure the package for the full value
Defective or Damaged Product?
- We'll provide a prepaid return label at no cost
- Contact us within 48 hours of receiving a damaged product
- Provide photos of the damage
Refund Processing
Once we receive your return:
- Inspection: We'll inspect the product (1-2 business days)
- Approval: If approved, refund is processed immediately
- Refund Time: Refunds appear in 5-10 business days
- Original Payment Method: Refund goes to your original payment method
What's Refunded
- ✓ Full product price ($199.99)
- ✓ Original shipping (if product was defective)
- ✗ Return shipping costs (unless defective)
Exchanges
Need to exchange a defective product?
- Contact us immediately
- We'll send a replacement at no charge
- Return the defective unit with prepaid label
- Exchanges ship within 1-2 business days
Warranty Coverage
The KiXX Square includes a 1-year warranty against manufacturing defects:
- Covers material and workmanship defects
- Does not cover normal wear and tear
- Does not cover misuse or modifications
- Contact us for warranty claims
Non-Returnable Items
We cannot accept returns on:
- Products damaged due to misuse
- Products modified or altered
- Products returned after 30 days
- Products without proof of purchase
Questions?
We're here to help! Contact us:
Email: returns@kixxsquare.com
Phone: [Your Phone Number]
Hours: Monday-Friday, 8AM-6PM EST